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FAQS

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FAQS

Question

DEVLIERY TIME

Answer

Usually, delivery time is about 30 days after confirm order

Question

FREE SAMPLES

Answer

We are h nored to offer FREE SAMPLES to you!

Question

NON-GMO TEA

Answer

We do not have any GMO tea. Our teas are mostly composed of Heirloom varietals.

Question

Question ORGANIC STANDARDS

Answer

We provide both non-organic and organic Chinese tea. For the organic tea, we assure the tea base and tea leaf both are organic level, do not add any artificial additives to our teas.

Question

INTERNATIONAL SHIPPING

Answer

For the shipping, we will arrange the vacuum wrap, consolidate bags and pallets to assure the teas quality during the long time sea transportation
We can provide the reliable international forwarder or work with the indicated forwarder to finish the shipping..

Question

STORAGE

Answer

Although the barrier-lined bags will retain the aroma and leaf integrity within the bag, those aromatics are released into the atmosphere as soon as the bag is opened. We have system controlling of the tea moisture and microorganism to make sure the tea is in the best condition.

Question

TEA SEASON

Answer

Fresh tea should have good aroma and a flavorful taste. As tea ages, the leaves dry out and change color to pale shades. You will enjoy the freshness of your tea more if you purchase unblended, single origin teas in, or just after, their peak season. Blended teas, with other herbs or natural essences, can last much longer and are available throughout the year.

Question

TEA QUALITY

Answer

Tea is a seasonal crop. It is only as good as its freshness. Shinewing Tea has strict inspection for the tea gardens, and routine testing for every lot of the tea raw material, including the pesticides residues, heavy metals, alien ingredients etc.

Question

ORDER SHIPPING SCHEDULE

Answer

We start processing your order as soon as we receive it. The production time normally takes about 20 days and the custom procedures takes about 10 days before it ships.

Question

PACKING OF TEAS

Answer

We have our own designing team, which means we can work with customer's private label and packing. The same time, we can provide the packing choices for customer.
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